Money Back Guarantee
When using the assistance of our company you can be entirely certain of its quality since every last client is very important for us. Just before beginning to fill out the order form, it is a wise decision to get familiarised with some things you are entitled to, such as a money-back guarantee, which we believe would only strengthen your confidence in our assistance. We're attentive to every last client, and informing our clients is among the crucial elements needed to provide you with the best results.
Normally, our customers do not resort to this option owing to our excellent results that meet even really strict deadlines. Our company provides our clients with the opportunity to have their paper revised, to ensure that each requirement is met.
In case the circumstances of your order fit any of those laid out in the next subsections, you can use our money-back option. Please be aware that generally the nuances of your case might determine whether you get a partial or full refund.
- Double ordering
Once you understand that you accidentally made two identical orders instead of one, get in touch with our consumer support - it'll help you return the money for the duplicate one. We should underscore that you do not have a chance to return the whole sum if we have already found a writer and started working on of your order; thus, it is better for you to place the order mindfully and doublecheck its every last line.
- Calling the order off before the writer is selected
No detailed clarification is needed in this case. Each and every purchaser has the right to get a full refund before the writer begins working on your order.
- In case there are some issues with finding a qualified writer to complete the task
It's a rare situation, but you need to understand that it still might occur in cases when just about all writers are busy or/and your assignment is fairly complicated.
- A bill settled twice
Although we attentively check all the payments and orders, double-billing arises, but very rarely. In case you notice that you've paid double price, speaking to our support agents is the very first thing you should do. Following that, you will need to show us the receipts copies and get your money back.
Also, there are some conditions, depending on which you can be offered a part of the amount back.
- Complications with timely order delivery
It's a rare scenario, but still, there might be certain unforeseen situations hindering the prompt delivery of the completed order. In this case, there are a number of aspects that affect the refund sum, so each case is discussed with the buyer. But, your actions might also result in failing to receive your money back. In case the author does not receive all the materials that are very important for the task, the due date could be postponed. It's obvious that in such circumstances getting a refund is impossible. Having made your order, make certain you have sent us all the required documents and files which can be helpful or important for your task.
- Cancelling the order while it has already been given to our professional
Under these circumstances, you'll be able to get only around 70% of your spendings back, and the remaining part would be paid to the writer for the time and effort. Make sure to call off your order when there's more than half of the settled period still left to the deadline. Otherwise, you'll get only a 50% of the paid amount back.
- Issues after receiving a completed order
We are always willing to investigate any of your claims about the final result and take care of any problems. If your complaint is found justifiable enough, you will be given a money-back option. Thanks to the abilities of our writers, their good reputation and dependability, such situations hardly ever take place.
- Rare cases of plagiarized works
Any customer, who's shown us the existence of plagiarism in the finalized work is eligible for a revision or partial refund.
- If the mark you've got for the paper written by our experts isn't as great as you have expected it to be.
You can be absolutely sure that our specialists do their very best to provide our customers with only exceptional papers, but the mark you receive in the end consists of not only the written work itself but also of your demonstration and the professor's methods of estimation.
- Refining services such as proofreading, formatting, editing
We want you to be notified that when you request us to do formatting, editing or proofreading, we cannot modify the content material of your work. While coping with such tasks, we only polish the shape of your prepared material and cannot alter its content.
If your case meets any of the refund-related ones and we confirmed it, your money is to be refunded within 5 workdays. It's important for us to emphasize that we do not pertain to any difficulties that involve any other companies (financial institutions and so on).
Including all transaction fees, the money-back option is offered only if its amount is larger than 10 USD. If your refund is less than 10 USD, don't worry - we offer our clients the option of money reservation, so that you could spend it on our services when you receive your next task.